Replacement SO against resign associate as in system rplacement not reflecting according to lwd Vishal Athawale(1010813) who resigned after joining U4 Mumbai "Job Description ¿ 6 10 yrs experience in Incident Management preferably or Production support ¿ Good communication and collaboration skills ¿ Technical skills prefered with Java and Sql experience. ¿ Proficient in analysing Incidents/issues and troubleshooting with multiple teams Incident Dashboard Monitoring and call Driving with App Managers Daily 1 call ¿ For any P1 and P2 incident, need to drive MIM and Traige call to resolve issue within time frame ¿ Incident analysis and Suppression for unwanted one. ¿ Daily management reports and PPT based on adhoc request. ¿ For P3 incident open a internal call to resolve issue. ¿ for P4 Incidents, chase team to resolve it. ¿ For Deployment, initiate Start and Completion Notification mail. ¿ For any P1 and P2 incident, need to send Tech alerts/RCA to all stakeholders. ¿ Driving CAB calls for deployment updates. ¿ Identify repeated incidents and ask application team to create PR. ¿ Followup for PR status and deadline. ¿ Governance task for Open/Close change. ¿ Drive DR calls for INB apps. ¿ SOP for incident Management. "